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Showing posts from July, 2014

Pets at Home's VIP Club helps sales to grow 4%

According to Retail Week, Pets at Home has reported like-for-like growth of 4.1% in its first quarter after building on momentum created by its VIP Club loyalty programme. Total revenues grew by 10.4% during the 16 weeks to July 17 to £210.8m with growth driven by new store openings and improving revenues across its food, accessories and services offers. Nick Wood, chief executive officer, said: “Our differentiated offering in the pet retail market, an increasingly seamless approach to omni-channel, and growing customer participation and engagement in our VIP loyalty programme continues to drive strong returns.” Membership of its VIP Club loyalty programme grew by 400,000 for the 16 weeks to July 17 to take membership to 2.4m members. The card is now used during transactions involving 57% of store revenues, up from 52% during the final quarter of its last financial year. SG-retail were part of the team that helped to design the loyalty programme.  Services revenue from